Essay --

In this essay I will be talking about the 4 factors of production and the production possibility frontier and why some economies operate within the production possibility frontier and factors that cause the Production Possibility Frontier to shift outwards making the economy more efficient. The four factors of production are land, labour, capital and enterprise. Land is the natural resources available for production. Some nations are lucky enough to have the resources within their country and don’t have to import resources, for example oil or copper. Land: Nothing is free, except the air we breathe. The rest are scarce, because there are not enough natural resources in the world to satisfy the demands of consumers and producers. That is the economic problem, people’s wants are never-ending but the resources are insufficient to fulfil their demands. Air is classified as a free good since consumption by one person does not reduce the air available for others - a free good does not have an opportunity cost. Labour: The human input into the production process. â€Å"In the UK, of about 59 million inhabitants only approximately 35 million are of working age (16-64 years for men and 16-59 for women), and of those about 28 million have paid jobs.†- (Tutor2u, N.D) Owners of businesses prefer their workers to be motivated, meaning that they have the desire to work effectively and in reward wither benefit from extra pay or fringe benefits. The more produced by the labour force, the higher the Gross Domestic Product. Capital: â€Å"Capital has several meanings - including the finance raised to operate a business. But normally the term capital means investment in goods that can produce other goods in the future.† – (Tutor2u, N.D) Capital refers t... ...ficient. In conclusion, as a country works towards shifting the production possibility frontier outwards, the economy benefits by the fact that more jobs are being created as more products are being supplied. With the improvement of technology countries can exploit their resources more efficiently which causes more production, with more production come more sales and with more sales or exports there might eventually be an increase in economic growth. However, with more production come more external costs like pollution. Identifying and estimating a monetary value for air pollution can be very difficult to do but is important for economists concerned with the impact of economic activity on our environment. Besides the externalities, shifting the production possibility frontier outwards will create more jobs in the economy and that is a very good thing indeed.

The Spanish-American War and Imperialism

Q5-How did the Spanish-American War turn into a war of imperial expansion? Shawn Lannin 2/26/2013 The Spanish-American War originally started off as The United States protecting Cuba from its Spanish rulers essentially, but quickly evolved into colonial expansion. The war became a war of imperial expansion in the late 1800’s due to America’s new â€Å"outward† focuses on global markets and growing concerns of economic competition/expansion from other world powers. America, once a colony itself was now looking to expand its influence into other parts of the globe as its European cousins had been doing for quite some time.Before, during, and after the war Americans had growing concerns about the Pacific and East Asia. These foreign markets possessed vast amounts of natural resources and fertile lands for the taking; many expansionists had differing reasons for imperialistic expansion. Some argued religious purposes, some the spread of the White-Anglo-Saxon race, (W hite Mans Burden) while others stressed economic and military reasons to expand abroad. Captain Alfred Thayer Mahan, a naval strategist, believed in a strong navy and that America should turn its focus outward and expand its influences into the world.Mahan also urged the acquisition of Pacific islands for military and naval superiority. Islands such as Puerto Rico, Hawaii, The Philippines, and Guam soon became targets of America’s imperialistic aim. These islands could be used strategically to protect merchant fleets in route from Asia and also for military and economic purposes, for example the natural harbor found in Hawaii’s Pearl Harbor served as a great naval base and served as a stepping-stone to Asia, while the fertile volcanic soils were perfect for sugar plantations.Expansionists also sought to protect their trade rights and foreign policies such as The Open Door Policy, which gave free trade rights in East Asian markets. China was in turmoil at the time and o ther world powers were exhibiting land grabs while trying to carve out â€Å"spheres of influence† to control trade in Chinese markets. Expansion in the Pacific would not only secure our rights to trade but would protect our interests over seas as well.Nations across the world were colonizing weaker countries through the concept of Social Darwinism and America didn’t want to fall by the way side so to speak. We had to keep up with the world powers and protect our best interest. It was a time of empires and after decades of isolationism, America decided it was time to show the world our power. By 1898 America had defeated Spain and with its defeat came the annexation of several island nations that we used to our benefit for years to come.

The Value of Human Life Essays - 543 Words

Value of Human Life Though our society has adapted and developed, inequality remains prevalent all around the world. Our society assigns value to human live based on ethnicity and gender. Currently around the world there are over 30 million slaves in which 60,000 are in the United States. Even though slavery has been abolished in nearly every country many people still measure the value of individuals in cents and dollars. Should life be calculated in terms of money? How should we as a society assign value to a persons life? I personally believe that you cant assign a price to someones life and you shouldn’t It’s both politically and morally unjust. Everyone lives a different life full of their own individual experiences. Some live†¦show more content†¦Abraham Lincoln said â€Å"... all men are created equal† in the Gettysburg Address and many of us take this to true yet here in the 21 century we still allow this. Ethnicity largely influences the quality of the job you get as well as the income you will receive in the workforce. Currently African American men working full time, year round get paid an average of 75.3 percent comparable to caucasian men, according to the U.S. Current Population Survey and the National Committee on Pay Equity.The unemployment rate for African Americans is typically at about twice that of Caucasians whom also have many substantial advantages at work. They are offered a substantially larger variety of job opportunities and positions that earn more money and have more power. This form of inequality exists in both gender and race. Though the pay gap has been reduced drastically within t he last few years, it still remains a very common form of inequality I believe value is something only an individual can assign to their own life based on experience and significance. A life is’t an object you can place a price on, it’s a complex network full of experiences good and bad shared with others. Everyone on this planet has value not just to themselves but to others as well but that value is higher than any amount of money existing. Everyones life has an effect on the people around them. If you were to die tomorrow everyones life in your network of family and friends would changeShow MoreRelatedValue of a Human Life1400 Words   |  6 Pages Value of a Human Life What is an individual worth in currency? From birth an individual is worth something. Individuals tend to value life with emotion and ethics. Money is not usually placed into the equation of valuing human lives when one thinks about it. Society however, is all about money. People are life and it costs to live. There is always a need for money in life and society acknowledges that. Death is the absence of life, so what is the end value of an individual when life is over? ThisRead MoreThe Value of Human Life1514 Words   |  7 PagesThe Value of Human Life: A Comparison amp; Contrast on Various Models Employed Faculty of Economics Outline There is increasing debate on the question in what value should be placed upon human life. Numerous agencies and policy makers have taken great interest in tackling the issue of human life valuation. Although there is increasing controversies that surround producing estimates for valuing a human life, it is imperative to understand the importance of reaching an economic valueRead MoreThe Value Of Human Life907 Words   |  4 PagesValue of human life Everyone thinks human life is valuable. Some of those against capital punishment believe that human life is so valuable that even the worst murderers should not be deprived of the value of their lives. They believe that the value of the offender s life cannot be destroyed by the offender s bad conduct - even if they have killed someone. Some abolitionists don t go that far. They say that life should be preserved unless there is a very good reason not to, and that the thoseRead MoreEssay on Human Cloning and the Value of Human Life1257 Words   |  6 PagesHuman Cloning and the Value of Human Life To recognize the value of human life, from conception until its natural end, is an achievement of civilization to be safeguarded as a primary good of the person and of society. Today, however, in many societies it is not unusual to see a sort of regression of civilization, the result of an incomplete and sometimes distorted conception of human freedom, which often finds public legitimization in the State legal system. That is, it happens that the respectRead MoreAnton Chekhovs Value of Human Life1132 Words   |  5 PagesValue In the short story The Bet by Anton Chekhov a wager is made that changes the lives of two people. The story begins with a heated argument at a party over which is more moral, capital punishment or life imprisonment. The host of the party, the banker (appositive), believes that capital punishment is more moral because the death sentence kills the victim quicker rather than dragging out the process. A twenty-five year old lawyer at the party responds, saying, he would choose the life sentenceRead MoreLife And Death : Is The Base Of Human Values?1849 Words   |  8 Pageswith dignity and respect no matter of the timing of their death, which is the base of human values. Often times, we are afraid of speaking about death that we avoid the topic. As we grow older and we experience substantial loss, we start to come to the realization that we must also accept our own mortality. Dying with dignity is how we confront our own death and how we make our self-worth count. In many culture life and death are perceive as equally important. A person must be able to have autonomyRead MoreEssay on Capital Punishment Cheapens the Value of Human Life1588 Words   |  7 PagesI have the infallibility of human judgment demonstrated to me†. Why? The following quote by Stewart J sums it up perfectly in that: [T]he penalty of death differs from all other form of criminal punishment, not in degree but in kind. It treats all persons convicted †¦ not as uniquely individual human beings, but as members of a faceless, undifferentiated mass †¦ subjected to the blind infliction of the penalty of death. Death, in its finality, differs more from life imprisonment than a 100-yearRead MoreEuthanasi A Debate Of Morals, Ethics And The Value Of Human Life2388 Words   |  10 Pagesdebate of morals, ethics and the value of human life. Those against euthanasia focus on the word killing, but it is the person doing it to themselves and not someone else especially someone out of vengeance or criminal act. For some it is even a religious stance and say it is God’s will and only he shall decide when someone dies. More importantly those against it fail to see it is about an individual who is terminally ill should have the right to end their own life. Those against euthanasia argueRead Moreranscendentalists Emerson and Thoreau, Recognize the Value of Human Life599 Words   |  3 Pagesphilosophy that valued life and recognized the importance of the human person. They understood that every person has worth and a part to contribute to the world. Abortion, the intended killing of a human life, goes against everything these great men practiced and believed. Man can comprehend this through the use of our own individual intuition and moral courage. The term Transcendentalist describes a group of people who came up with a new approach to solve the conflicts of life. They would look toRead MoreWe live in a society where a life of another human being is losing value by the minute, murder is900 Words   |  4 PagesWe live in a society where a life of another human being is losing value by the minute, murder is almost more common than marriage, and monsters no longer lurk under our beds but inside us. Even sadder, this is acceptable; this is our normal. When we are children, we have an indescribable innocence; we are invincible. As we grow up, life happens, and we go through hardships that break us. Stephen King says it best with the words â€Å"sometimes inhuman places create human monsters† (Stephen King, The

Taking a Look at Information Obesity and Management

The challenge of today knowledge society is to control, organize and manage the information which is enormous in its growth both in print and also in digital. The advent of technology embraces the information industry to stretch its wings till sky. It also finds ways and means such as semantic web, data mining etc. to combat information overload and participate in the user navigation process. The end user should be always aware in locating the quality information and enhance his/her knowledge. This article tries to analyze the critical issue and the utmost need of instructional role to be performed by librarians and educators in imparting thinking skills. Keywords: Information overload, questioning, knowledge workers, IORG. Introduction Every human being right from the childhood asks questions to explore the world. Without questions, learning can never happen. Without learning, knowledge creation stops. So, we do ask questions in the interest of knowing something new. The great scientist Einstein says, â€Å"The important thing is to never stop questioning†. Figure : 1 Keep Questioning ! Figure : 2 Flow of process from Ask to Create Always questions are posed for want of information. The right information makes the human beings intellectual thinkersShow MoreRelatedObesity and the causes Obesity is a widely known and recorded problem in Australia1500 Words   |  6 PagesObesity and the causes Obesity is a widely known and recorded problem in Australia (Heading, 2008). It affects over 60% of the adult population (National Health and Medical Research Council [NHMRC], 2013). This is a frightening statistic and sadly it isn’t restricted to adults. Nearly 25% of Australia’s children and adolescent population is also affected by obesity (Moir, 2013; NHMRC, 2014; Obesity Australia, 2013). Obesity is easy to define physically and it is a problem that isRead MoreObesity : A Global Public Health Concern1420 Words   |  6 PagesObesity epidemic still remains in the U.S., and obesity rates are rising around the world. It becomes a global public health concern. According to CDC Non-Hispanic blacks have the highest age-adjusted rates of obesity (47.8%) followed by Hispanics (42.5%), non-Hispanic whites (32.6%), and non-Hispanic Asians (10.8%) Obesity is higher among middle age adults, 40-59 years old (39.5%) than among younger adults, age 20-39 (30.3%) or adults over 60 or above (35.4%) adults. Obesity is raging in the blackRead More External Forces Shaping The Future Of The Airline Industry Essay1726 Words   |  7 Pagestrend will describe how obesity has caused new standards to be set within the industry. The final trend will explain how the demand for business-related travel has been decreased from the use of new technologies. This paper will close with a brief synopsis of the most relevant trend to the industry—the decrease in business travel due to new technologies. DESCRIPTION   Ã‚  Ã‚  Ã‚  Ã‚  The following portion of this report will describe each of the three trends and contain information to support the claim. ContinueRead MoreThe Importance Of Public Knowledge And Views On Fast Food Corporations1438 Words   |  6 Pagesstrong evidences. One of the source displays the relationship between household income and the amount of fast food chains, furthermore, it helps me to analyze the surprising reality of fast food outlets strategies. Another source presented a closer look at the amount of energy and work fast food companies devoted to product advertisements, knowing the parallel correlation between fast food consumption and the amount of television being watched. Moreover, the primary source helps display a single individual’sRead MoreHow Diet And A Healthy Diet Essay1499 Words   |  6 PagesForeman 11EV Type 2 Diabetes - An issue for our community My report is about: How can exercise and a healthy diet help in the management of Type-2 Diabetes? In New Zealand, Type-2 Diabetes is a growing issue. For many years now, it has been a severe problem and is only getting worse. According to NZ Ministry of Health Survey, the obesity rates are climbing in NZ, and as obesity is directly linked with Type 2 Diabetes.There are incredible numbers of people in NZ being diagnosed with Type-2 Diabetes allRead MoreNurse Role, Management of Obesity2307 Words   |  10 PagesThe role of nurses in the management of Obesity The case study provided regarding diet and weight management has led me to explore the role of a nurse specifically during the management of obesity. The investigation aims to determine how a nurse can intervene and control obesity. The research generally looks at the role of the nurse in managing a patient that is clinically classed as obese. Obesity is calculated using BMI measurements (appendix 1). Limitations to this investigation from a personalRead Moredont blame the eater1292 Words   |  6 Pages Who is Responsible for Your Weight? America is known for being one of the most obese countries in the world. Once you step foot in America, people can quickly find out why; everywhere you look there are a ton of fast food chains on nearly every block. Fast food to Americans is a quick, easy, and affordable way to get food. In the past Forty years, more than 160,000 fast food restaurants have opened in America (Pirello). This cheap and quick meal comes at a cost; according to the Centers forRead MoreA Brief Note On Diabetes And Diabetes Mellitus1428 Words   |  6 Pagesadults, chronic pancreatitis, cystic fibrosis, and congenital diabetes. The general prevention and treatment for diabetes include a healthy diet, doing physical exercises, not smoking tobacco, and controlling one’s blood pressure. However, there are management criteria specific to every type of the condition. Type 1 diabetes is managed by injecting the patient with insulin. Type 2 diabetes is managed through medications which may or may not contain insulin (Winter, 2002). The decision on whether to provideRead MoreFast Food Is Bad For You1377 Words   |  6 Pagesfuel for your body? The fast food industry gives that option to people, giving regular gas when gas-guzzler’s require premium fuel. The main reason fast food should be foods to avoid is an obvious one: it can lead to many health problems such as obesity, heart disease, and diabetes. Fast food consumption is probably one of the most common addictions that nobody talks about. The addiction leads to disease. People talk about the seriousness of alcohol and smoking addictions; however , how many fastRead MoreInformation About Service And Performance Of The Task1262 Words   |  6 PagesFeedback provides the necessary information about service and performance of the task. Feedback from the staff helps the organization in smooth running of business. When the top management know what staff wants. Then only they can provide the customers with good service. RCB believes that it is important to provide staff with general feedback opportunities which is consider to be very important. Feedback from the staff helps the RCB to find out the demographics of such as age and gender which help

Living with Strangers by Siri Hustvedt - 934 Words

Living with strangers In the text â€Å"Living with strangers† Siri Hustvedt discusses the lack of solidarity and the social rules, one may meet in a big city, like New York City. Siri Hustvedt starts the essay by describing, the big difference she felt, when moving from rural Minnesota to New York City. She begins by briefly describing to the reader, how one was expected to behave, where she grew up. Whenever you encountered someone on the road, whether you knew them or not, you should always greet them. If you didn’t, you would be considered both rude and a snob, which was pretty much the worst thing, you could be in that part of rural Minnesota. Therefore, Siri Hustvedt quickly felt the difference between these two places, when†¦show more content†¦Human interaction in a modern world is a complex subject to discuss and it will be difficult, if not impossible, to find a definite answer to how you should act. This is why Siri Hustvedt chose to write an essay about it. The essay is simply a subjective collection of her thoughts on this issue, and she has divided it into three main parts, the first being her personal back-story. This provides the reader with an idea about who the author is, but also more importantly, an introduction is eye catching to the reader. Feeling alone in a crowded place is an ironic notion, but nonetheless a feeling that everyone living in a big city has experienced, and therefore the reader is able to relate to Siri Hustvedt. The personal connection establishes a sense of ethos, which helps the author convince her readers throughout the essay. Siri Hustvedt uses the second part of her essay, to support her theory about the urban law that she introduced in the first part. She supports her theory by telling anecdotes all proving the same point: Every city has its â€Å"weirdoes† who refuses to conform to the norms and expectation of the culture. However, none of these weirdoes will get a reaction, because the rest of the society is chanting to themselves â€Å"pretend it isn’t happening, pretend it isn’t happening, pretend it isn’t happening†¦Ã¢â‚¬  . It is rare that people get involved with what isShow MoreRelatedLiving with Strangers Analysis1219 Words   |  5 PagesB. Living With Strangers In 2011 8,244,910 people were living in one of the United States’ most famous cities: New York. New York has the highest population density in the United States with over 27000 people per square mile and it is estimated that 200 languages are spoken in the city. In a city with so many people, different cultures, and languages converts may have difficulties with growing accustomed to a city full of strangers. The American novelist and essayist, Siri Hustvedt, debatesRead MoreEssay about Reunion: Short Story and Father1199 Words   |  5 PagesHow we see each other The stories I am going to write about are â€Å"Reunion† by John Cheever from 1962 and â€Å"Living with strangers† by Siri Hustvedt from 2002 . These stories are short stories. The one I am going to focus on the most is â€Å"Reunion† by John Cheever. This is the short story which I am going to analyze, and I am going to draw parallels with â€Å"Living with strangers†. â€Å"Reunion† is about a son that is waiting for his father in Grand Central Station. His father comes to take him out for lunchRead MoreReunion - Fame or Family?1440 Words   |  6 Pagesplot, the conflict and the setting will be analyzed. Then I’ll move on to the characterization, the possible surprise ending and the theme and message. Finally I will draw parallels between the short story ‘’Reunion’’ and the essay ‘’Living With Strangers’’ by Siri Hustvedt. ‘’Reunion’’ is a short story about a boy called Charlie and his last interaction with his father. Charlie was travelling by train from his grandmother’s to a cottage his mother had rented. He would be in New York for about an

Hrm 531 Training and Mentoring Program Free Essays

Training Mentoring Program Student HRM 531 April 4, 2011 Instructor Training and Mentoring The merger between InterClean and EnviroTech is fast approaching. Our two companies will soon be crossed trained in various functions and positions within the newly formed organization. We have individuals from both organizations who have strong sales and leadership skills. We will write a custom essay sample on Hrm 531 Training and Mentoring Program or any similar topic only for you Order Now In addition, InterClean executives need to balance growth and sustained success both locally and worldwide. In order to do that, it is necessary to establish a training program for the newly formed sales team. Cascio (2005) explains that identifying content, design, types of learners and what it will do for InterClean are some of the targets to reach for. The real measure however, Cascio explains, lies in the results obtained, in this case how well we perform as a sales team (page 317). As we move forward in this memo, we will explain the importance of evaluating the value of the training program. Since this is a step-by-step process we will break the subjects into the following areas, assessment, training, capabilities, implementation and evaluation. Assessment of the Training Needs The goal of training assessment needs is to identify areas where the new sales team will need additional support. For instance, since this new sales team is a meld of experienced sales representatives from both organizations, each sales representative has his/her unique style and ability. The next few paragraphs will identify and talk about the training needs identified. Training – Orientation First, InterClean believes that an employee orientation is in order. Introducing our new sales associates to InterClean procedures and methods of operations and expectations will answer many pending questions. Although some of the newly formed team are from InterClean, it is important to have everyone in the sales team be included in the orientation training. Cascio (2005) believes that there are three major areas in which to focus when providing an orientation: Company Standards, Social Climate, and Technical Aspects (page 317). Specifically, job performance skills identified within the team include familiarization with InterClean standards and expectations. These standards and expectations, including company goals, are not the same as when InterClean began and it is imperative that all sales team members attend this training. This will allow employees understand company policies, goals and expectations. The topic of social climate allows for the team to understand the group dynamics and hopefully begin blending of customs, attitudes and behaviors. Training in technical aspects will give all sales team members an advantage as they will be fully prepared to answer questions about both products and services as well as demonstrate use. All team members are expected to complete the Orientation training since the dynamics of the company are changing. Training – Customer Service Customer Service training has been identified as one of the most crucial training areas within the InterClean sales team. There are several members of the new team who have excellent customer service skills. They will however, need to consider how to maintain consistent communication with the customer so that one sales associate will provide the same service as the next. Having a positive relationship with the customer will provide a solid foundation which will help the sales team focus on â€Å"helping the customer† vs. â€Å"selling to the customer. † This concept will help InterClean realize the 40% growth expected through the merger of the two companies. Cascio (2005) suggests that improving customer satisfaction, identifying customer needs, satisfaction and building better customer responsiveness is a paramount to improving the bottom line (page 292). All employees are expected to complete the Customer Service Training. Training – Team Building The new sales team will be learning to face challenges together and work as a cohesive, organized team. To reach this goal, it is imperative that the sales team, including management, undergo team building training. Providing training for everyone in the sales team, team members can learn behaviors that will help each other. For instance, asking for help is sometimes hard, yet working within a team it is imperative that we have that ability. We lean on each other for ideas, creativity, technical skills and input. It is so important to consider the ideas of others; brainstorming often fosters free thinking, ideas, and asking questions. (Cascio 2005 pg. 288) Training – Leadership Record Keeping Training in leadership will be offered to the Vice President of Sales, Sales Manager and the Trainer/Outside Sales Representative. The training sessions for the three individuals will focus on team building and leadership. The VP of Sales and the Manager need additional training in record keeping. Organizational Capabilities InterClean has the resources to complete the above described training. The Vice President of HR has developed a strategy plan which will align the two companies with the most qualified individuals. This plan includes a detailed job analysis, skills assessment and a selection of the top members of the sales force. In addition, HR has developed a training program based on the training needs of InterClean. Statement of the Training Objectives Orientation Objectives †¢ Increase awareness of company goals, expectations and vision †¢ Employees will develop a sense of purpose and focus Provide employees with latest rules and regulations related to products and services †¢ Provide a record of training in company standards, expectations, method of operation and regulations related to products and services Customer Training Objectives †¢ Increase customer satisfaction through improved business relationships with the customer †¢ Increase repeat business through higher level of customer satisfaction †¢ Increase consistency between sale s associates so all customers receive identical core services †¢ Increase sales by 10% first year and 40% by end of second year Record Keeping Objectives Introduce methods related to maintaining accounts †¢ Increase record keeping accuracy Team Building Objectives †¢ Allow team to get to know each other †¢ Emphasize individual leadership and initiative †¢ Increase interdependence and thereby cooperation †¢ Give team members tools to help problem solve Method of Implementation The training program will be announced within the next seven days. The course will be outlined over a two-day period with follow up sessions available for product information and sales. Three sessions (Orientation, Customer Training and Team Building) will include the entire sales force, while Record Keeping training will include VP of Sales, Sales Manager and the Trainer (for a portion thereof). Methods of Instruction †¢ Seminar †¢ PowerPoint †¢ Group exercises †¢ Role Playing †¢ Guest speakers (product development, laws regulations, EnviroTech) Instructors †¢ Janet Durham – leadership and previous sales skills †¢ Tom Jennings – Planning for global dominance †¢ Sally Lindley – Partnerships Training Location †¢ EnviroTech facility Duration of Training 2 full days, with 1 week breakout sessions tailored to mentor students Record Keeping (related to training) †¢ Sign in Sheets †¢ Copy of each presentation †¢ Duration of training †¢ Document of videos, speakers, etc †¢ Video tape training sessions where appropriate Evaluation of the Program’s Success Assess Potential Succ ess We will be able to assess the potential success of the training program through several avenues. One being a series of feedback from the attendees. In addition, pre-test to measure knowledge, skills and ability prior to training and post-tests to evaluate increase knowledge, skills and ability after training. As trainees venture into role-playing and practicing with the techniques, they will begin to discover potential pitfalls and relative improvements. Demonstration of techniques learned is crucial to success. Another measurable activity will be an increase in the number of sales. The overall success of the training program will be evident in the increase in profits. Reinforcements †¢ Rewards for reaching sales goals, both individual and group †¢ Promotion to senior levels, stability on the senior level is determined by consistently meeting goals. Conclusion As the training program evolves, so do the employees. With the strong leadership and sales skill present within the team, success is immanent. However, the success of the sales team is only as good as the training and support system provided by InterClean. In this memo we have outlined the training program we believe will assist the new team to take on the challenge of both product and service and provide the customer with everything they need. Reference Cascio, W. F. (2005). Managing Human Resources (7th ed. ). New York, NY: McGraw-Hill. How to cite Hrm 531 Training and Mentoring Program, Papers

Rational Decision Making Process free essay sample

This report will discuss about the approach to rational decision making process. It discusses how an everyday problem faced by management can be tackled by using facts, opinions and reasonable reasons. 1. 0 introduction Decision making describes the process by which a course of action is selected to deal with a specific problem. The success of an organization depends greatly on the decisions of managers. There are two major types of models used by managers to make decisions rational model and non-rational models. In the rational model, managers engage in rational decision making processes. Any rational decision making process consists of eight basic steps. Those steps are: defining problems, identifying decision criteria, allocating weights to each criterion, developing or generating alternatives, evaluating alternatives, selecting the optimal decision or alternatives, implementing the alternatives and finally evaluating the decision effectiveness. These decision making steps which is mentioned in the text book are really practical. According to Ohio State University management professor, Paul C. We will write a custom essay sample on Rational Decision Making Process or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Nutt, we only get about 50% of our decisions in the workplace right! Half the time they are wrong, so there is clearly plenty of scope to improve on our decision making processes. Based on his research into over 300 decisions, made in a range of organizations, he discovered that   â€Å"some tactics with a good track record are commonly know but uncommonly practiced† Why? Well one reason that emerged from his research is that: â€Å"too often, managers make bad tactical selections†¦ because they believe that following recommended decision making practices would take too much time and demand excessive cash outlays. † Nutt argues that using good decision making practices actually costs very  little. In my opinion, the rational decision making model is a priceless tool to help managers to improve the way they make decisions. 1. 1 Steps to problem solving process I have an example of how a manager of call center operations faced a common problem in every call centers in the world with regards to hiring. What worries the manager as well as the Human Resource (HR) hiring team is the cost per hire for every call center representative (CCR) has increased significantly over the years. This report will show how the manager and HR formed up a team known as team Kronos applied the eight steps of problem solving process to find solution on the ever increasing cost per hire of a CCR. Figure 1 below are the steps applied to solve the problems: Figure 1: Steps in rational decision making process 2. 0 Defining Problems Problems that are visible tend to have a higher probability of being selected than ones that are important. 1. Easily to catch a decision maker’s attention 2. Decision maker want to appear competent and â€Å"on top of problems†. This desire motives one to focus on problems that are visible to others. If a decision maker faces a conflict between selecting a problem that is important to the organization and one that is important to decision maker, self-interest tends to win out. This tendency also is related to the issue of visibility. It’s usually in a decision maker’s best interest to attack high profiles problems. It conveys to performance is later reviewed, the evaluator is more likely to give a high rating to someone who has been aggressively attacking visible problems tan to someone whose actions been less obvious. . 1 Problem Statement In this first step the manager defined what is their real problem is. To identify the real problem the manager conducted a brainstorming session with human resource recruitment team to identify the root causes of high cost per hire. After analysis and discussion it is discovered that the root cause is due to inefficient hiring process and current criteria no t meeting the industry standard. Furthermore, contact center is the least favourable career path option for fresh graduates with high turnover rate. Therefore, the problem statement was such: Based on January 2010 to December 2011 Human Resource analysis, it is observed that cost per hire for a Call Center Representative (CCR) is at RM900 with turnover rate of 80% per year. This is an opportunity to reduce the cost as well as the turnover rate, hence, increase the overall cost efficiency. 3. 0 Identifying Decision Criteria Once a decision maker has defined the problem, he or she needs to identify the decision criteria that will be  important in solving the problem. In this step, the decision maker is determining what’s relevant in making the decision. This step brings  the decision maker’s interests, values, and personal preferences into  the process. Identifying criteria is important because what one person thinks is relevant, another may not. Also keep in mind that any factors  not identified in this step  are considered as irrelevant to the decision maker. In our case study, the manager has now identified the following criteria to combat the high cost per hire and turnover rate for new hire. * oral and written communications skills * sales and customer service abilities * Multitasking skills * Keyboarding and computer skills * Telephony skills The team realized that they needed a solution that would identify potential top performers earlier in process, boost hiring success rate and provide proactive jump on CCR recruiting needs. 4. 0 Allocating Weights to Each Criterion The next step in the decision making process is prioritization. Prioritization is achieved by assigning quantitative weights to each criteria element. The weightage defines the relative significance of each element Going back to team Kronos problems, the manager identified the weighting of each criterion for a new CCR. This is where the team start to get clarity on what really matters. Figure 2 below show the weights to each criterion Criteria| Rating| oral and written communications skills| 5| sales and customer service abilities| 3| Multitasking skills| 3| Keyboarding and computer skills| 4| Telephony skills| 4| Figure 2: Weights to each criterion *Note   Rating 1 to 5, 5 is the highest 5. 0 Developing or Generating Alternatives The decision maker generates possible alternatives that could succeed in resolving the problem. No attempt is made in this step to appraise these alternatives, only to list them. Below are the lost of possible alternatives provided by Kronos team. Prescreen candidate through online assessment, this will help the recruiter to determine the candidate suitability for an interview * recruiters to evaluate a candidate with a role-playing simulation during interview * increase usage of IVR (Interactive Voice Response) * outsource the hiring process to reputable recruitment agencies i. e Kelly Services, Ask Recruitment Agencies, Michael Page e tc. * outsource the call center to outsourcing partner in the Philippines 6. 0 Evaluating Alternatives Evaluating potential design solutions is the process which leads to the selection of the best of alternatives.